This course will be held at KCRAR Northland ( 11500 N. Ambassador Dr. Ste. 270 Kansas City, MO 64153 ) & is approved for 3 hours of elective KS/MO credit. Rapidly shifting attitudes, loyalties, and expectations need to be met with solid service: online AND face-to-face. You need ICE! Make your customer service remarkable; provide the Incredible Client Experience that today’s marketplace demands. This interactive session shows you how to evaluate your business processes and then plan a sure-footed path to consumer confidence, trust, and enthusiasm about the “cool” services you offer. You’ll learn how to • Survive and thrive amidst constant change. • Harness technology to enhance communication and the client connection. • List the steps to generate a genuinely interactive and consumer-centric business model. • Use the most effective service practices and tools to create great moments of magic in the relationship. • Work closely with clients to problem solve and complete tasks in a way that meets their expectations. And that’s just the tip of the iceberg! Join Karel Murray, CSP, and find out how ICE can heat up your business. Attendance: There is no "late arrival window" for CE classes. Late arrivals will be permitted to attend the class, however, will not receive CE credit.Electronics: iPads and other electronic tablets are permitted for note taking purposes only. Please remember that “no-shows” without prior notice will incur a no-show fee of $30.