If you’ve never attended a class about mold, it’s about time you did. This menace affects many properties and you need to be armed with the latest information about detection and eradication. The instructor for this class is an inspector who also utilizes a dog that is specially trained to sniff out mold in properties. Dogs’ noses are so sensitive that they can detect mold inside walls, behind cabinets and other places where mold may not be detected with an air sample test. Interesting! 3 hours elective CE for KS & MO. Attendance: There is no "late arrival window" for CE classes. Late arrivals will be permitted to attend the class, however, will not receive CE credit. Electronics: iPads and other electronic tablets are permitted for note taking purposes only.

Rapidly shifting attitudes, loyalties, and expectations need to be met with solid service: online AND face-to-face. You need ICE! Make your customer service remarkable; provide the Incredible Client Experience that today’s marketplace demands. This interactive session shows you how to evaluate your business processes and then plan a sure-footed path to consumer confidence, trust, and enthusiasm about the “cool” services you offer. You’ll learn how to • Survive and thrive amidst constant change. • Harness technology to enhance communication and the client connection. • List the steps to generate a genuinely interactive and consumer-centric business model. • Use the most effective service practices and tools to create great moments of magic in the relationship. • Work closely with clients to problem solve and complete tasks in a way that meets their expectations. And that’s just the tip of the iceberg! Join Karel Murray, CSP, and find out how ICE can heat up your business. Approved for 3 hours of elective CE credit in Kansas and Missouri.